Frequently Asked Questions (FAQ)

No, each person can only create one account. Creating multiple accounts violates our terms and conditions and may result in all accounts being suspended and winnings confiscated. We track your IP address, device, and payment method to detect duplicate accounts. With a single account, you can enjoy all the benefits.

To verify your account, you'll need your National ID Card (NID), passport, or driving license. You may also need a recent utility bill or bank statement for address verification. All documents must be clear and legible. The verification process is typically completed within 24-48 hours. This is necessary for your security and ours.

Yes, you can change your password anytime. After logging into your account, go to "Settings" or "My Profile" and click the "Change Password" option. Enter your current password and new password. For security, use a strong password that includes uppercase letters, lowercase letters, numbers, and special characters. If you forget your password, you can reset it by clicking the "Forgot Password" link.

If you wish to close your account, contact our customer support team. Before deleting your account, make sure you've withdrawn your balance and have no pending bets. Once your account is deleted, it cannot be recovered and all your betting history and information will be erased. If you prefer, you can take a temporary break instead of permanently closing your account.

The minimum deposit is just BDT 500, which is affordable for all types of players. Maximum deposit limits depend on the payment method. You can deposit up to BDT 50,000 at a time via mobile banking and up to BDT 5,00,000 via bank transfer. VIP members have special higher limits. You can deposit any amount according to your needs.

Deposits via bKash, Nagad, and Rocket are instant. Money will be added to your xbajee bet account immediately after completing the payment. Bank transfers may take 30 minutes to 2 hours. Cryptocurrency takes 10-30 minutes for blockchain confirmation. If your deposit takes more than 1 hour, contact the support team.

We provide the fastest withdrawal processing. Mobile banking withdrawals are typically completed within 15 minutes to 2 hours. Bank transfers take 2-4 hours and cryptocurrency takes 30 minutes to 1 hour. Withdrawals from verified accounts are processed even faster. You can make multiple withdrawals per day with no limits.

xbajee bet doesn't charge any fees on deposits. We also generally don't charge withdrawal fees, though payment providers may apply their own small charges. Withdrawals via bKash, Nagad, and Rocket are completely free. Bank transfers may be subject to the bank's own charges. For cryptocurrency, you'll need to cover network fees. We're always transparent and have no hidden charges.

The minimum bet is only BDT 10, which is convenient for everyone. Maximum bets depend on the event and market. For popular cricket and football matches, you can bet up to BDT 50,000. VIP members have special higher limits where bets up to lakhs are possible. The maximum limit is clearly shown on each bet slip.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain special cases such as match cancellation or postponement, bets are automatically refunded. In live betting, you can use the "Cash Out" feature to close your bet before the match ends, taking partial winnings or losses. This is a great way to manage risk. Read all terms carefully before placing a bet.

Live betting means placing bets in real-time while a match is ongoing. Odds change according to the game situation, and you can bet at any time. We provide live scores, statistics, and visual updates so you can make informed decisions. Live betting offers more excitement and winning opportunities. Live betting is available for cricket, football, tennis, and many other sports.

Wagering requirement is the amount you need to bet before you can withdraw the bonus. For example, if a BDT 1,000 bonus has 5x wagering, you need to bet BDT 5,000. Only settled bets count, and there may be minimum odds conditions. Each bonus has different rules, so read the terms carefully before claiming. You can check your bonus progress in the account section.

xbajee bet regularly offers various bonuses and promotions. You'll receive reload bonuses, cashback offers, free bets, birthday bonuses, and special event bonuses. New promotions arrive every week. Join the VIP program to receive exclusive bonuses and rewards. Our loyalty points program allows you to earn points on every bet that can be converted into bonus cash. Check your email and account regularly for new offers.

First, check your internet connection. Clear your browser cache and cookies and try again. Try using a different browser or device. If you're using a VPN, turn it off and see if that helps. If the problem persists, use our mirror site—the link is sent to your email. Our support team is always ready to help. The site may be temporarily down during system maintenance, which is announced in advance.